Hotel Front Desk Agent Job Description

Hotel Front Desk Agent Job Description

Job Title

Hotel Front Desk Agent

To help you :
✅ A clear, concise sentence to describe the role
✅ The job title must be clear and reflect the role, as it's the first thing candidates see
✅ Needs to match with the keywords candidates search for on job boards and search engines.
🚫 Avoid company-specific titles.

Company Description

This section is specific to your business activity - we cannot provide you with a ready-to-use template.
To help you, here are the elements that must be included:
✅ Your mission
✅ The products and/or services that support this mission
✅ The type and number of customers you serve
✅ Your mid- and long-term goals, with concrete figures
✅ Any other ambitious projects (geographic expansion, new verticals, etc.)

💡 Bonus: Add engaging content like photos, videos, CEO podcasts, or anything else that showcases your vision and ambitions.

Job Brief

As a Hotel Front Desk Agent, you will be the face of our hotel, ensuring a seamless and delightful experience for our guests from arrival to departure. Your role is pivotal in maintaining guest satisfaction and loyalty by providing exceptional service and support.

To complete this section, here are the essential elements that must be included :
✅ A clear and concise sentence describing the role
✅ Its position in the organizational chart
✅ The scope of responsibility including (if applicable) the size of the team to be managed
✅ One or two specific, long-term objectives for the position

Key Responsabilities

• Welcome guests and process check-in/check-out procedures.
• Manage room reservations and maintain accurate records.
• Address guest inquiries and resolve issues promptly.
• Coordinate with other departments to ensure guest satisfaction.
• Handle payment transactions and maintain cash drawers.
• Provide guests with information about hotel services and local attractions.

Skills & Qualifications

🎓 A high school diploma or equivalent is required; a degree in hospitality or a related field is preferred.

💪 Typically, 1-2 years of experience in customer service or hospitality is expected.

🎯 Main Hard Skills

• Proficiency in Property Management Systems
• Basic accounting skills
• Familiarity with reservation software
• Ability to operate telephone systems

🙂 Main Soft Skills

• Empathy
• Patience
• Adaptability

Conditions & Benefits

This section is specific to your company - we cannot provide you with a ready-to-use template.
To help you, here are the elements that can be included:
✅ Employment type: Full-time, part-time, freelance, contract, etc.
✅ Location: City + any location-specific benefits
✅ Work schedule: Remote, in-office, or hybrid (ideally with details on the expected balance)
✅ Salary: You can choose to provide a range or leave it unspecified.
✅ Benefits: Outline what you offer in terms of healthcare, wellness programs, parental leave, transportation stipends, and more.

💡 Tip: Work conditions are one of the most important factors for candidates when considering a job. Transparency and honesty go a long way.

Interview Process

This section is specific to your company - we cannot provide you with a ready-to-use template.
To help you, here is a typical process:
1️⃣ Initial phone screening with (Recruiter’s Name), our (Recruiter’s Title) - 30 min
2️⃣ Interview with (Hiring Manager’s Name “HM”), our (HM’s Role) - 45 min
3️⃣ Case study with (HM’s Name), our (HM’s Role) - 1 hour in person
4️⃣ Cultural fit interview with (HM’s Manager’s Name), our (Manager’s Role) - 30 min in person
5️⃣ Team meeting with (HM’s Team Name) – in person
6️⃣ Reference checks